Terms & Conditions

Booking & Cancellation

Thank you for choosing Grace and Beauty.

Please read the following terms and conditions carefully before making a booking. By booking an appointment with us, you agree to be bound by these terms and conditions:

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• Booking Appointments: Appointments can be booked through our website, by phone, or in person. All appointments are subject to availability.

• Cancellation Policy: If you need to cancel your appointment, please contact us at least 48 hours in advance. Cancellations made less than 48 hours before the scheduled appointment time may be subject to a cancellation fee. If an appointment is cancelled within 48 hours of the appointment a charge of 50% of the appointment will be applicable. If cancelled within 24 hours of the appointment, a charge of 100% of the appointment will be applicable.

• Rescheduling: If you need to reschedule your appointment, please contact us at least 48 hours in advance. We will do our best to accommodate your request, subject to availability.

• Late Arrival: If you arrive late for your appointment, we may need to shorten the duration of your treatment to avoid inconveniencing other clients. However, you will still be charged the full price of the appointment.

• No-show Policy: Failure to show up for your scheduled appointment without prior notice will result in a charge for the full price of the appointment.

• Payment: Payment for appointments is due at the time of booking or upon completion of the treatment, as specified by Grace and Beauty. We accept cash, credit/debit cards, and other payment methods as indicated.

• Health and Safety: It is important to inform us of any health conditions, allergies, or injuries that may affect your treatment. We reserve the right to refuse service or modify treatments based on your health status.

• Changes to Bookings: Grace and Beauty reserves the right to modify or cancel appointments due to unforeseen circumstances, including but not limited to therapist availability, equipment failure, or emergencies. In such cases, we will make every effort to reschedule your appointment at a mutually convenient time.

• Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

 

By booking an appointment with Grace and Beauty, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Gift Voucher

Thank you for purchasing a gift voucher from Grace and Beauty. Please read these terms and conditions carefully before making your purchase. By purchasing a gift voucher, you agree to be bound by the following terms and conditions:

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• Non-refundable: Gift vouchers purchased from Grace and Beauty are non-refundable. Once purchased, they cannot be exchanged for cash or any other form of credit.

• Redemption: Gift vouchers can be redeemed for services offered by Grace and Beauty, as specified on the voucher. They cannot be redeemed for cash or used to purchase other gift vouchers.

• Expiration: Gift vouchers have 12 months before the expiry date and can be redeemed at any time, subject to availability.

• Lost or Stolen Vouchers: Grace and Beauty is not responsible for lost or stolen gift vouchers. Please treat your voucher like cash and store it securely.

• Transferability: Gift vouchers are not transferable.

• Limitation of Liability: Grace and Beauty shall not be liable for any loss, damage, or unauthorised use of gift vouchers.

• Cancellation: Grace and Beauty reserves the right to cancel or void a gift voucher if it believes that the voucher has been obtained fraudulently or used in violation of these terms and conditions.

• Modification of Terms: Grace and Beauty reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

 

By purchasing a gift voucher from Grace and Beauty, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Privacy Policy

Thank you for choosing Grace and Beauty. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website or engage with our services. We are committed to ensuring the protection and security of your privacy.

1. Information We Collect: We collect various types of information, including:

• Email addresses

• Names

• IP addresses

• Billing details

• Personally identifiable information (such as name, email)

• Payment details (including credit card information)

2. How We Collect Information:

When you engage in a transaction on our website, we collect personal information provided by you, such as your name, address, and email address. Your personal information is collected solely for the purposes stated below.

3. Purpose of Collection: We collect both non-personal and personal information for the following reasons:

• To provide and manage our services effectively.

• To offer ongoing customer support and technical assistance.

• To communicate with our visitors and users, including sending service-related notices and promotional messages.

• To generate aggregated statistical data for improving our services.

• To comply with relevant laws and regulations.

4. Storage, Use, Sharing, and Disclosure of Personal Information:

Our website is hosted on the Wix.com platform, which provides us with an online platform for selling our services. Our booking system is hosted on Barespace. Your data may be stored through these sites secure servers, databases, and applications. Wix.com and Barespace adheres to PCI-DSS standards for handling credit card information securely. Your information is stored behind firewalls to ensure its protection.

5. Cookies and other tracking tools:

A cookie is a small file of letters and numbers downloaded onto your computer when you access certain websites. In general, cookies allow a website to recognise a user’s computer.

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We use these cookies and other similar technologies for a number of purposes, including:

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• Keeping you signed in

• Keeping your preferences

• To provide you with the service you chose to receive from us

• Understanding how you use our website

• To monitor and analyse the performance, operation, and effectiveness in order to improve the Wix Platform

• To understand and improve the impact of our marketing campaigns

• For security needs and fraud-protection purposes and in order to identify and prevent  cyber-attacks

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Cookies that are used by Wix.com should be divided into two types:

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• “First-party Cookies” -  Cookies that are placed by Wix

• “Third-party Cookies” - Cookies that are placed and used by third-party companies which are Wix’s partners

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It is important to note that Wix.com cannot access third-party cookies; nor can other third-party organisations access the data in the cookies we use on our website. Wix doesn't allow third-parties to use the cookies for any purpose other than those described in the next sections.

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Duration:

• Depending on their function, Cookies may have different durations. There are session cookies and persistent cookies:

• Session cookies only last for your online session. It means that the browser deletes these cookies once you close your browser

• Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie

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Categories:

• The cookies used on our website fall into one of four categories: 

• Essential Cookies let you move around the website and use essential features like secure and private areas.

• Analytic Cookies let us understand how you use our website (e.g. which pages you visit), to provide statistics on how our website is used, improve the website by identifying any errors, and performance issues.

• Functional cookies

• Functional cookies are cookies used to remember choices users make to improve their experience (e.g. language).

• Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users.

6. Withdrawal of Consent:

If you wish to withdraw your consent for us to process your data, please contact us at kimberley@graceandbeautysalon.com

7. Privacy Policy Updates:

We reserve the right to update this privacy policy at any time. Changes and clarifications will be effective immediately upon posting on our website. We encourage you to review this policy regularly for any updates.

8. Questions and Contact Information:

If you have any questions or concerns regarding your personal information or our privacy practices, please contact us at kimberley@graceandbeautysalon.com or call 0113 3451870.

By using our website and services, you consent to the terms outlined in this Privacy Policy.

Payment Methods

• Credit / Debit Cards

• Apple/Google Pay

• Offline Payments